Stop manually handling every tenant WhatsApp message
Envo’s AI responds to tenants on WhatsApp, logs every issue automatically, and gives your ops team one dashboard to manage it all — reducing workload by up to 60%.
Used by UK letting agencies managing 1,000+ tenancies
60%
Reduction in ops workload
24/7
AI tenant response
1,000+
Tenancies managed via Envo
Lettings teams waste 15+ hours every week answering repeat tenant enquiries
Most tenant communication falls into the same categories. Yet property managers still handle every message manually — across WhatsApp, email, and phone.
Noise & Nuisance
- Neighbour complaints
- Loud music
- Parties
Maintenance Requests
- Boilers
- Heating failures
- Locks and security
Rent & Administration
- Payment queries
- Late rent
- Account issues
Your ops team answers these questions manually. Every single time.
How Envo Works for Lettings Agencies
Tenants message your agency on WhatsApp
Tenants contact your branded WhatsApp number. Envo’s AI responds instantly, using your policies and tone of voice.
AI logs and categorises every issue
Each conversation is automatically logged against the correct property, tenant, and issue type — with urgency clearly marked.
Your team reviews and takes action
Property managers see full context, add notes, assign tasks, escalate emergencies, or mark issues as resolved — all from one system.
Everything your lettings operations team needs
WhatsApp AI Assistant
- Handles tenant enquiries 24/7
- Asks follow-up questions automatically
- Escalates urgent issues instantly
Centralised Communication Dashboard
- All tenant conversations in one place
- Filter by property, urgency, or status
- Full message history with attachments
Smart Issue Tracking
- Automatic categorisation (Noise, Maintenance, Security, Rent)
- Priority tagging (Emergency, High, New)
- Photo and video upload support
White-Label Ready
- Fully branded for your agency
- Dedicated WhatsApp number
- Tenants see your name — not a third-party tool
Your control centre for tenant communication
View every property, tenant, and issue at a glance. Quickly identify urgent problems, reduce response times, and keep your lettings operation organised.
Flexible pricing for every portfolio
Scale with confidence. From individual landlords to enterprise portfolios.
Essentials
min 5 properties
Perfect for 1-10 properties
- 24/7 WhatsApp AI
- Issue Tracking
- Contractor Coordination
- Email Notifications
- Up to 5 contractors
Professional
minimum 30 properties
For growing portfolios
- Voice AI support
- Auto Contractor assignment
- Financial Tracking
- SMS + WhatsApp alerts
- Unlimited Contractors
- Advanced analytics
Enterprise
Min £2,000/pm
For 100+ properties
- Everything in Professional plus:
- White-label branding
- Custom AI training
- 24/7 phone support
- Dedicated Account Manager
- Custom integrations
- SLA Guarantees
Frequently asked questions
See Envo in action
Book a 15-minute demo and see how AI tenant communication works for your lettings agency.
Book your demo
Schedule a time that works for you. We'll walk through exactly how Envo can help your team.